Elevate Wellness Co.
Privacy Policy
Effective Date: March 9, 2026
Website: https://elevatewellnessco.ca/
At Elevate Wellness Co. (“we”, “us”, or “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal and personal health information (“PHI”) in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Full name, date of birth, and contact details (phone, email, address)
Health insurance plan information and policy numbers
Emergency contact details
Billing and payment information
Personal Health Information (PHI):
Medical history, current health conditions, and symptoms
Treatment records, assessment findings, and clinical notes
Referral information from other healthcare providers
Information provided through intake forms and appointment bookings
Website Usage Information:
IP address, browser type, device identifiers, and pages visited
Information submitted through contact or booking forms on our website
2. How We Use Your Information
We use your personal and health information to:
Provide, coordinate, and manage chiropractic and wellness services
Process appointment bookings through our scheduling platform (Jane App)
Submit insurance claims and process billing on your behalf
Communicate with you about your appointments, treatment, and care
Comply with our professional and legal obligations as a regulated healthcare provider
Improve our website and services through anonymized analytics
Send appointment reminders or health-related updates (with your consent)
3. Legal Basis for Processing
We collect and use your personal health information on the basis of:
Your expressed or implied consent at the time of receiving care
Our professional obligations as a regulated healthcare provider in Ontario
Legal and regulatory compliance requirements
4. Disclosure of Your Information
We do not sell your personal information. We may share it with:
Insurance providers, on your behalf, to process benefit claims
Other healthcare professionals involved in your circle of care, with your consent
Our third-party service providers (e.g., Jane App for appointment scheduling) who are contractually bound to protect your information
Legal or regulatory authorities if required by law
All third-party service providers are required to handle your information in accordance with applicable Canadian privacy legislation.
5. Retention of Records
We retain personal health records for a minimum of 10 years from the date of last service (or until a minor patient reaches the age of 28), as required by the Ontario College of Chiropractors. Billing and administrative records are retained in accordance with applicable tax and accounting laws.
When records are no longer required, they are securely destroyed or de-identified.
6. Data Security
We use physical, administrative, and technical safeguards to protect your information, including:
Secure, encrypted electronic records systems
Password-protected devices and systems
Restricted access to health records on a need-to-know basis
Secure disposal of physical records
No method of electronic transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us directly.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and gather anonymized analytics. You may adjust your browser settings to decline cookies; however, some features of our website may not function as intended.
We do not use your website browsing data for clinical or treatment purposes.
8. Your Rights
Under PIPEDA and PHIPA, you have the right to:
Access your personal health information held by us
Request corrections to inaccurate or incomplete information
Withdraw your consent to certain uses or disclosures (subject to legal limitations)
File a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario
To exercise any of these rights, please contact our Privacy Officer using the information below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Jane App for booking, Google Maps, insurance portals). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
We provide care to patients of all ages, including minors. When a patient is under the age of 16, a parent or legal guardian must provide consent. We collect only the information necessary to provide appropriate care.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with a new effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Privacy Officer — Elevate Wellness Co.
Address: 370 Steeles Ave W Suite 205, Thornhill, ON L4J 6X1
Phone: 647.882.4676
Email: info@elevatewellnessco.ca
Website: https://elevatewellnessco.ca/